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Schwarzenegger Reappointment of Rachelle Chong to California Public Utilities Commission Comes Under Stinging Attack from Consumer Groups

Senate Confirmation Required--Hearing Today Should Provide Fireworks
*Groups all charge she has spearheaded elimination of telecommunication consumer protections, including rules preventing deceptive marketing, price-gouging, unfair billing practices, early termination fees, and confusing contracts
*Implementation of recently passed AB 2987 may be at stake

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By Frank D. Russo

At least five major consumer groups have sent highly critical letters to the Senate Rules Committee and California State Senate President pro Tem Don Perata against the confirmation of Rachelle Chong to a full term on the state's powerful Public Utilities Commission. The letters detail the dismantling of protections for the average Californian that Chong has actively sought in her short one year tenure on the PUC.

The Senate Committee is expected to take up Chong's nomination today after the close of the Senate's first session of the year, likely at 1:30 p.m..

The Public Utilities Commission is an outgrowth of the great progressive reforms of Governor Hiram Johnson in 1911 when California was literally being railroaded by oligopolies and our state's novelists--Frank Norris, Jack London, and Ambrose Bierce-- found rich materials for their works out of the abuses of the day.

Read the letters from the following longstanding statewide organizations and you will wonder how in the world Democrats in control of the state senate could allow Chong to serve any more time on this important regulatory body. They charge Chong with being ideologically opposed to regulation--a throwback to the 19th Century.

Here are links to the letters:

The Utility Reform Network (TURN)

Utility Consumers' Action Network (UCAN)

Disability Rights Advocates

Consumer Federation of California (CFC)

California Alliance of Retired Americans

The letter from the Consumer Federation of California has this pointed passage:

Commissioner Chong professes that consumers can force an oligopoly of telecommunication giants to provide ever better services, lower prices and stronger protections against abuse. In one recent proceeding, Commissioner Chong stated "We have decided to not take a more regulatory approach that was better suited to monopoly days and instead to trust the carriers to do the right thing given the market will demand it.

This venerable consumer group, as do the others, cite chapter and verse the records of PUC proceedings to prove their points. They paint a picture of this commissioner as being blinded by ideology and not following longstanding procedures to obtain results that are contrary to the facts and the record.

We will be tuning in to the California Channel this afternoon to watch this hearing.

Posted on January 03, 2007

Comments

The consumer advocates groups never mentioned Commissioner Chong's consumer phone website www.calphoneinfo.com. She designed the website to give consumers an information resource. It would be good to hear from the media about the positive actions in which Ms. Chong has been involved. It would also be good if the consumer groups got all their facts straight. Read this: "Given that a CPUC member is often on his or her best behavior until Senate confirmation is obtained, TURN shudders to think what the next five years might hold were Commissioner Chong to be confirmed." I'd like to know how she can serve another five years, when her term ends December 31st, 2008---that's two years away, not five.

In conclusion, the consumer advocate groups want a perfect person, and it won't happen. Consumer protection is not black and white, but maybe it should be. Ms. Chong will take action to protect the consumer. And let's not forget that the consumers must empower themselves, take action to protect themselves, take the time to read the fine print, and if they don't like what they see, they don't have to sign any contract. It is their choice.

Posted by: Mark at January 4, 2007 10:06 AM

When regulatory officials begin to act like politicians, the consumer is left without a public servant to serve them. Commissioner Chong seems to favor big business over consumer rights because she has placed the onus of reading the fine print on individual consumers when she replaced the Consumer Bill Of Rights with the Consumer Protection Initiative. While I strongly believe in a "buyer beware" economy, the reason why we have regulatory commissions in the first place is to give people who receive a public service, a chance to worry more about their own lives and less about being ripped-off by giant companies.

Posted by: Michael at January 15, 2007 01:20 PM

I agree. For someone who claims to be so against
"special interests", arnold sure seems to have the
big business like texas utils in his back pocket.
Where's his funding from again? Who does he affiliate with? Snake in the grass.

Posted by: John Conners at March 28, 2007 01:19 AM

I want Larry Chong appointed!

Posted by: John Conners at March 28, 2007 01:21 AM

2 tips

we work for at&t phone company. when the employees are put on disability by their doctor, the att clerk denies the disability and forces employee back to work. It does not matter what type of disability, all disabilities are not approved.

all employees with disabilities cases are made to return to work or loss their credited service with the company. credited services are years the employee has with the company. Example: employee was put on disability by doctor. doctor states that employee can go back to work on (example) nov. 30, 20xx an att company clerk" tells employee to return to work on oct. 30, 20xx.

a&t give the employee the following choices:

1. if at&T do not hear from employee, it would be considered a job abandonment

2. at7t will not pay emplyee after oct. 30, 20xx.

3. employee can take vacation(s)

4. employee credited service will stop until employee returns. example of net credited service is if employee has 10 years on oct, 30, 20xx, the "big company" will not give you 10 years and one day until you return to work. In other words, "time" stops on oct. 30, 20xx at 10 years. when employee returns to work, employee will get 10 years and one day, etc.

5. 100% of the time the employees are not "healed". Additional absences are taken by employees because of their illness/disabilities. ATT/SBC have suspended employees without pay for being ill and not coming to work.

the same disability cases were approved by "california disability dept".

class action suit was filed in southern california in year 2004, 2005, or 2006 under sbc phone company

--------------------------------------------------------------------------------

911 PHONE SERVICE

want to remain anony. because at&t mgmt acts fast. when employee contacts someone, it is too late because "it" has been done. money damages/jobs are always settled in the future and employee needs money/job today

Issue #1:
911 people are being trained 5 days by management reading to them. test is given that takes a week. whether or not you pass it, employee gets 911 office.

when work comes in, employee is not qualified to do the work and there is not enough 911 one qualified tech.

Players: john mendivil, reuben franklin, vivian delaney, orlando barcena and laurie francis

Posted by: anon plz at April 14, 2007 01:36 AM

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